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This website is operated by Huel. Throughout the site, the terms “we”, “us” and “our” refer to Huel. Huel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
By purchasing products from us, you agree not to resell such products and that such products are for your personal use and enjoyment only. If we discover that you are placing orders with the intent to resell products or are otherwise using or intend to use the products inappropriately or illegally, we may immediately cancel your order, terminate your account, and pursue any and all available legal remedies under applicable law.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries or product reviews (including any given in a customer survey) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium (including in our marketing and on our website) any comments that you forward to us. If we publish a product review that you’ve sent us, we’ll include your first name and location alongside the review. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Huel, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Huel and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the relevant geographical territory.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Whilst it is possible to add the “Free T-shirt” to your basket, and whilst this may then appear in order and shipping confirmation, this does not guarantee that you will receive these items. The free t-shirt can only be received for new customers on subscription orders. By adding this option to your basket, you are agreeing that this will only be fulfilled with your first Huel order when it contains the products mentioned above, regardless of the item being in your basket or not.
In the event of an initial delivery failing, in most countries, our courier's will attempt to deliver your Huel to your shipping address at least once more, contact you by phone (if applicable), email, and by leave calling notes at your place of delivery. If you fail to respond to these messages and they cannot deliver your package, they will return your delivery back to us in England, including a return fee. If your order is returned to us, redelivery will cost:
The return fee, which is the original delivery cost + £8.50
Plus the redelivery fee, which is the the original delivery fee + £8.50
The additional £8.50 is because we subsidise initial delivery costs. Therefore we strongly advise if you do receive a calling card/contact from our courier, you respond as quickly as possible to avoid these high fees. For example, if a package is returned to us from France, the cheapest delivery price outside of the UK, you will have to pay a total of £27 to have it redelivered.
If you cancel your order, we will return you your money, minus the original delivery subsidy and return fee, which in the case of France for example, would be £22.
As you can see the cost is very high, so we do recommend that as soon as you receive contact from our courier you rearrange delivery for an appropriate time you can receive it. Our courier is usually Interlink, but due to Interlink not being available in certain countries, other couriers, such as DHL, are used.
If the reason for your order being returned to us is either a fault of our or our couriers, we will pay for your order to be resent to you at no additional cost to you.
Huel+ Terms and conditions (effective February 4 2026)
The Huel+ Loyalty Program is managed by Huel Limited, a UK company (“Huel”) and governed by the following Terms and Conditions (the “Terms”) and Huel’s General Terms of Use.
By enrolling in the Huel+ Loyalty Program (“Huel+”, or the “Program”), you agree to the following Terms.
Membership
Huel+ is open to individuals who are at least 18 years of age at the time of enrolment, have a valid email address and have created a Huel account on a Huel site offering Huel+. These Terms are applicable for participation in Huel+ via https://uk.huel.com only. Huel+ membership is site-specific. Reward Points, Rewards and Codes earned on https://uk.huel.com can only be used on https://uk.huel.com and cannot be transferred to or used on other Huel regional sites. Huel+ loyalty programs offered on other Huel sites are governed by separate terms and conditions applicable to those respective sites, which should be reviewed by users of those sites.
Participation in Huel+ is voluntary. Membership in Huel+ and its benefits are offered at the discretion of Huel. Huel may at any time, terminate, change, limit, modify or cancel Huel+ or any rules, regulations, rewards, benefits or conditions of participation.
Huel may make changes to Huel+ or the Terms at any time in its sole discretion. All changes will be updated in the Terms and posted to this page. Please check these Terms and the Huel+ landing page regularly to ensure that you understand the up-to-date terms that apply in relation to your Huel+ membership. For any material changes to the Program, Huel shall use reasonable commercial efforts to communicate such changes to Huel+ members via email to the email address registered to your Huel+ account six months prior to such changes becoming effective, and by electing to continue to participate as a Huel+ member and remaining in the Program, you will be deemed to have accepted all changes. A member of the Program has the right to opt-out of the Program at any time for any reason. By opting out of the Program, you will forfeit your accumulated Rewards Points (including your progress towards any subsequent Reward) and the right to accumulate points on future Qualifying Purchases (as defined below). However, you will retain any Codes that you have generated by redeeming Rewards prior to your opting out of Huel+, and you will retain the right to redeem these Codes until the relevant expiry date of any such Code. Huel reserves the right to make minor changes to Huel+, for example introducing new rewards and benefits, without providing any notification, provided that these changes do not materially and adversely affect your membership. Notwithstanding the foregoing, Huel assumes no responsibility or obligation in the event it fails to provide advance notice of any changes to the Program.
Membership in the Program is only open to individual persons and is not open to companies, entities making commercial or bulk purchases or other non-individual persons. In the event Huel determines, at its sole discretion, that a member of Huel+ is ineligible for membership, their membership may be cancelled without notice, and all Reward Points, Rewards, Codes and benefits they have accumulated will be forfeited. Membership may not be used for resale or profit. You are responsible for all activity that is conducted through your Huel+ account. You are also responsible for making every effort to keep your login details confidential and secure.
How to Enrol
You must have a valid email address and create a Huel account on https://uk.huel.com/ before enrolling into Huel+. Once you have created a Huel account using a valid email address, or if you already have registered for a Huel account prior to the launch date of Huel+, you can enrol via (i) the Huel+ tab, “Earn Points” page or Huel+ FAQs in your Huel account area, or (ii) the Huel+ landing page on https://uk.huel.com. You must log into your Huel account prior to opting into Huel+.
The information you provide during the enrolment process, and the information we gather as part of your participation will be collected and used as described in our Privacy Policy at the following link: Privacy Policy.
Your Huel+ membership will be linked to the email address you provide in connection with creating your Huel account. Only one Huel+ membership per valid email address is permitted.
How to Earn Reward Points
Once you are enrolled in Huel+ and have an active Huel account, you will begin to earn Reward Points based upon the purchases you make on https://uk.huel.com (a “Qualifying Purchase”). Details of how to earn Reward Points are set out on the Huel+ landing page.
Reward Points will become available to use four days after the date of the relevant transaction. Your Reward Points will be shown as “pending” in your Huel+ account area, until they are available for use.
All product purchases made online at https://uk.huel.com are considered Qualifying Purchases for the purpose of earning Reward Points.
Reward Points can be earned on shipping fees applied to a Qualifying Purchase. If you apply a discount to your Qualifying Purchase, including, but not limited to, automatic subscription discounts, tiered discounts, welcome or new customer discounts, discounts earned from Huel’s Refer a Friend program (either as the referrer or the referee), discounts awarded as a prize in a Huel prize draw or sweepstake and student discounts, Reward Points shall be calculated and earned based on the final purchase value of your order minus any applicable discounts.
In the event you cancel or return your order, the value of the Reward Points you earned from the cancelled or returned order will be deducted off your Reward Points balance.
If you have made any Qualifying Purchases within the 30-day period prior to the date of your first enrolment into Huel+, you will receive backdated Reward Points on these Qualifying Purchases provided that the Qualifying Purchases were placed using the email address that is registered with Huel+. You will receive backdated Reward Points from Qualifying Purchases made within the 30-day period prior to the date you opted into Huel+ for the first time, provided that (i) you created a Huel account and opted into Huel+ within 30 days of the Qualifying Purchase date(s); and (ii) such order has not been cancelled, returned or refunded. Reward Points earned during this 30-day period prior to the date of enrolment shall be earned and calculated in accordance with these Terms and shall be subject to the same exclusions, deductions, limitations and expiry periods as set forth in these Terms. For the avoidance of doubt, backdating of Reward Points is not available if you re-enrol in Huel+ after having opted out of a prior enrolment.
You can check your Reward Points balance at any time in the Huel+ tab in your Huel+ account area. Your balance is unique to your Huel+ account only, and you cannot combine Reward Points with another Huel+ account or transfer your Reward Points from or to another Huel+ account.
Your Reward Points shall accumulate in your Huel+ Account over a Twelve month period from the date of your most recent purchase (your “Reward Points Total”) and expire together on the same date 12 months from the date of your last purchase, or such other date reflecting an increase in your Rewards Points Total not otherwise due to a Qualifying Purchase (e.g. because of a goodwill gesture or a prize awarded in a Huel prize draw or sweepstake).
The expiry date of your Reward Points Total will be visible in your account area. Each time your Reward Points Total increases before the then-current expiry date, the expiry date of your Reward Points Total shall automatically extend for a further 12 month period from the date of your most recent Reward Points Total increase trigger. For example, if the current expiry date of your Reward Points Total is 31 Dec 2025, and you place an order on 1 Dec 2025, then the expiry date of your Reward Points Total, including any Reward Points accumulated through the placed order, shall update to 30 Nov 2026.
Reward Points can be redeemed for Rewards (as defined below) at any time before they expire provided that your Huel+ account is active and you remain opted into the Program. Note, however that once Reward Points are redeemed for a Reward, the Reward must be used within three calendar months of the date of issue (see below for details). In the event that Huel decides to terminate the Program, you will receive six months’ advance notice via email to the email address registered to your Huel+ account. Any Reward Points must be redeemed for Rewards prior to the expiration of such six-month period. Any Reward Points that are not redeemed for Rewards by the end date will be permanently removed from your Huel+ account. However, you can continue to redeem any Rewards or Codes (as defined below) on purchases until the original expiry date of the relevant Reward or Code. Huel shall not be liable for a customer’s failure to redeem any Reward Points before the date the Program comes to an end.
Huel+ Reward Points and Rewards
You can redeem your Reward Points for rewards (“Rewards”) via the “Rewards” page on the Huel+ tab in your account area, by clicking “Redeem” under each available Reward. You can convert your Rewards into a discount code (a “Code”) that can be applied to future purchases made online at https://uk.huel.com by clicking “Redeem” in your Huel+ account area. Reward Points may be redeemed for Rewards in accordance with the terms set forth on the Huel+ landing page.
Rewards tiers are non-cumulative. Once you redeem Reward Points for a Reward, those Reward Points are no longer available for redemption against other Rewards.
How to Redeem Your Rewards
You can redeem your Rewards on any purchase made online at https://uk.huel.com by entering your unique Code at checkout.
A maximum of one Code can be used towards any single transaction. Codes cannot be used in conjunction with any other discount code or voucher. Codes cannot be re-used, transferred, sold, refunded or redeemed for cash (except where required by law) and must be redeemed in full, in a single purchase. If the total order value of your applicable order is less than the value of your Reward, any unused amount of the Reward will be forfeited and cannot be carried over to future orders.
Once generated, Rewards and accompanying Codes expire three calendar months after the date the Reward was redeemed. After the three month expiry period ends, the Reward and accompanying Code is forfeited and cannot be used toward a future transaction.
Communications
By providing your contact information and opting into Huel+, you are not automatically signed up to receive marketing communications from Huel. You will have an additional opportunity to opt into receiving general marketing communications from Huel, including offers and promotional messages unrelated to Huel+. You may unsubscribe from these marketing communications at any time by clicking the “Unsubscribe” button contained in our emails to you or by updating your marketing preferences in your Huel+ account area. Electing to unsubscribe from general marketing communications from Huel, will have no effect on the status of your account or Huel+ membership, which will remain intact.
How to Opt Out of Huel+
You may opt out of Huel+ at any time by accessing the Huel+ tab in your account area and clicking “Opt Out of Huel+”. Once you have successfully opted out of Huel+, you will immediately lose your Total Reward Points (including any progress towards your next Reward) and the ability to accumulate Reward Points on your subsequent orders. However, you will retain any Codes that you have generated by redeeming Rewards prior to opting out of Huel+, and you will be entitled to redeem these Codes earned until the relevant expiry date of any such Code.
You can opt back into Huel+ at any time by following the enrolment steps set out in these Terms. However, when you re-enrol into Huel+, please note any lost Reward Points or benefits accumulated under your previous membership/s will not be re-instated on your re-enrolment. For the avoidance of doubt, backdating of Reward Points is not available if you re-enrol in Huel+ after having opted out of a prior enrolment.
Breach of Huel+ Terms
Misuse of Huel+, including failure to follow these Terms, or other improper conduct, and using your Huel+ account to purchase product in bulk for commercial resale or profit, is strictly forbidden.
Misuse may lead to the termination of your Huel+ account, disqualification from future participation in Huel+, and loss of some or all accumulated Reward Points, Rewards or Codes. Additionally, Huel reserves the right to pursue any legal action it considers necessary or appropriate. The sale, exchange, or transfer of Reward Points, Rewards and Codes, except by Huel, is strictly forbidden.
Limitation of Liability
Nothing in these Terms shall limit or exclude Huel’s liability for (i) death or personal injury caused by Huel’s negligence or (ii) fraud or fraudulent misrepresentation arising from the Program. Excluding the foregoing, and to the extent permitted by law, Huel is not responsible for any indirect, special or consequential losses, damages, claims, actions or injuries of any kind arising from Huel+. You agree that Huel has not provided any warranty, representation, or guarantee regarding the Program. Furthermore, Huel is not liable for any interruptions, errors, systems failures or malfunctions related to them.
Membership Services
To contact the Huel customer service team about your Huel+ account or your Rewards, please visit our Contact Us page.
Governing Law
These Terms and Huel+ will be interpreted, construed, enforced, and governed in all aspects in accordance with the laws of England and Wales. Any cause of action arising under or relating to these Terms or Huel+ will be brought to competent courts and you consent to the exercise of exclusive jurisdiction by and exclusive venue in such courts.
Questions about the Terms and Conditions should be sent to us at uk@help.huel.com.
Huel IQ is AI-generated and must only be used for general questions about Huel and its products. Huel IQ may contain mistakes and inaccuracies. It does not provide medical advice and does not replace professional guidance. It is solely for the provision of information about Huel and its products. Please don't tell Huel IQ who you are or share any personal or sensitive information. Please check labels for allergens/ingredients. Huel is not responsible for the output of Huel IQ.
These terms and conditions (the "Terms") govern Huel's Customer Referral Programme (the "Programme"), through which existing customers may refer friends to purchase from Huel, and both individuals will receive a reward. The Programme relates only to purchases made from the UK Huel online store.
The Programme commenced on 31/03/2026 and is available until further notice.
Customer Eligibility
Participation in the Programme, as an individual making a referral (a "Referrer"), is open to Huel customers:
aged 18 years or over;
resident in the United Kingdom; and
who have made at least one purchase from the Huel UK online store within the preceding 18 months.
Participation in the Programme, as an individual who is referred (a "Referred Friend or Referee"), is open to Huel customers:
aged 18 years or over;
resident in the UK; and
who have not previously made a purchase from the Huel UK online store.
Rewards issued under the Programme are only available for use on orders:
purchased through the Huel UK online store at https://uk.huel.com/; and
shipped to an address within the UK or associated territories.
How the Programme Works
To make a referral, a Referrer must share their unique referral Huel discount code or link ("Referee Reward") with a Referred Friend.
A Referred Friend who satisfies the eligibility criteria set out in section 4 may then complete a qualifying purchase using their Referee Reward.
The Referee Reward will be applied automatically at checkout.
Upon a successful referral (i.e. when a Referred Friend completes a qualifying purchase using their Referee Reward), the Referrer will receive their own Huel discount code or link ("Referrer Reward") to their registered email address.
Huel reserves the right to cancel the orders of any customer who, in Huel’s sole discretion, redeems or applies a Referrer or Referee Reward issued under the Programme in violation of these Terms; including but not limited to self-referrals (using alternative email addresses, variations, or phone numbers).
Reward Conditions
Use of the Referrer or Referee Reward may only be applied to purchases that meet a minimum order value (“MOV”), as specified at the point of redemption. In such cases, the Reward will not be valid for orders below that value. The value of the applicable Reward and the corresponding MOV shall be determined by the offer in effect at the time the Reward is redeemed, and not at the time the referral code or link is shared. Each Reward must be redeemed in a single transaction.
Referrer and Referee Rewards issued under the Programme are valid for the period specified at the point of issue. Where no expiry period is specified at the point of issue, the Reward shall remain valid until such time as Huel reasonably notifies the recipient otherwise.
Rewards issued under the Programme cannot be used in conjunction with any other voucher code, promotion, offer, or discount, and cannot be exchanged for cash or any other alternative.
Rewards issued under the Programme are personal to the recipient and are non-transferable.
A Referrer may earn a maximum of five (5) Referrer Rewards per calendar month under the Programme. Any referrals exceeding this limit within a given calendar month shall not be eligible for a Referrer Reward.
The value of the Referrer and Referee Rewards offered under the Programme are subject to change at any time at Huel's discretion. Referral codes and links are dynamic and will automatically reflect the offer in effect at the time of redemption, regardless of the offer in effect at the time the code or link was originally shared by the Referrer. Referrers and Referred Friends are advised to check the Refer a Friend page for the latest offer details prior to completing a purchase.
For the avoidance of doubt, neither the Referrer nor the Referred Friend shall acquire any entitlement to a particular Reward value or minimum order value by virtue of the referral code or link having been shared at a time when a specific offer was in effect.
Neither the Referrer Rewards nor the Referee Rewards will be applied to the cost of shipping the order. Customers should be aware that the use of the Reward may reduce the value of an order below the threshold for free shipping, in which case the customer shall be required to pay the applicable shipping costs.
Data Protection
Huel's privacy policy, available at https://uk.huel.com/pages/privacy-policy, applies to all personal data processed in connection with the Programme.
A Referrer is deemed to have opted in to the Programme from the point at which they copy or share their unique referral code or link. The Referrer shall not input any of the Referred Friend's personal data as part of the referral process.
Referred Friends are not required to create a Huel account or share personal data beyond that which is necessary to complete the purchase.
The only personal data that Huel shall collect through the Programme is a record of which Referrer referred which Referred Friend. Huel shall solely use this data to track successful referrals.
Neither Referrers nor Referred Friends are required to be opted in to Huel's marketing communications in order to participate in the Programme.
Both Referrers and Referred Friends can contact the Huel team at uk@help.huel.com if they wish to opt out of the Programme.
Huel shall not be responsible for any unauthorised or unsolicited sharing of referral codes or links by its customers.
General
Huel reserves the right to:
amend these Terms or the rules of the Programme at any time;
withdraw the Programme at any time; or
refuse redemption of any Reward issued under the Programme in the event of non-compliance with these Terms.
Participation in and redemption of any Reward under the Programme constitutes the customer’s full and unconditional agreement to these Terms and any decisions made by Huel in relation to the Programme shall be final and binding. Nothing in these Terms shall affect the statutory rights of any participant.
With the exception of liability which cannot be excluded by law, Huel and any other companies in its corporate group are not liable for, and the participant releases Huel and any other companies in its corporate group from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of participation in the Programme.
The Programme and these Terms will be governed by and construed in accordance with the laws of England and Wales.
Programme Promoter: Huel Limited, Unit 6, Icknield Way, Industrial Estate, Tring, Hertfordshire, HP23 4RN, United Kingdom (“Huel”).
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Trustpilot Review Competition – Terms & Conditions
1. Promoter
This competition is promoted by Huel Limited.
2. Eligibility
The competition is open to UK residents aged 18 years or over. Employees of Huel and their immediate families are not eligible to enter.
3. How to Enter
To enter, participants must submit a review on Trustpilot between 17 April 10:00 (BST) and 24 April at 23:59 (BST). All Trustpilot reviews submitted within this time frame will be automatically entered into the prize draw.
4. Entry Period
The competition closes on 24 April at 23:59 (BST). Reviews submitted after this time will not be eligible.
5. Prize
One winner will receive a £250 Huel voucher, issued in the form of a single-use discount code.
6. Voucher Conditions
The voucher must be redeemed in a single transaction on uk.huel.com.
Any remaining balance not used in that transaction will be forfeited.
The voucher is non-transferable, non-refundable, and no cash alternative will be offered.
7. Winner Selection & Notification
The winner will be selected at random from all eligible entries and will be contacted by 28 April using the contact details associated with their Trustpilot review. If the winner does not respond within 7 days, Huel reserves the right to select an alternative winner.
8. General
Huel reserves the right to cancel or amend the competition and these Terms & Conditions where necessary. By entering, participants agree to be bound by these Terms & Conditions.
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COMPETITION TERMS AND CONDITIONS
The Prize Draw is organised and run by Huel Ltd (“Huel”), who can be contacted at Unit 6, Icknield Way Industrial Estate, Icknield Way, Tring, Hertfordshire, HP23 4RN.
By entering this Prize Draw you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Huel, which are final and binding in all matters related to this Prize Draw.
The Prize Draw starts on the first Monday of every month and ends the first Friday of every month (the “Prize Draw Period”).
Participants must:
have registered to receive marketing emails from Huel prior to the Opening Date of the Prize Draw;
be a resident of the United Kingdom; and
be aged 18 or over.
The Prize Draw is not open to directors, members, partners, employees, agents or consultants of Huel, any person who directly or indirectly controls or is controlled by Huel, or any supplier of goods or services in connection with the Prize Draw, or their spouses, life partners, business partners or immediate family members.
By entering the Prize Draw you hereby warrant that all information submitted by you is true, current and complete. Huel reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.
To enter the Prize Draw, during the Prize Draw Period participants must:
Click the “Click & Enter Here” button on the the “Prize Draw” Email, sent by the Huel team and re-directing participants to Huel’s UK website at https://uk.huel.com
Each participant can only enter the Prize Draw once. Only the first Entry by each participant will be accepted and constitute a valid Entry. For the avoidance of doubt, if a participant has entered more than once, only their first Entry will be entered into the Prize Draw.
Around 5 days after the Prize Draw Email sends, one (1) winner will be selected at random, using a random computer-generated process, from all valid Entries received.
The winner will be notified on or around 5 days after the Prize Draw email is sent via the email address used to enter the Prize Draw (the “Notification”).
The prize must be claimed in accordance with the instructions in the Notification message, within 7 days of the Notification (the “Claim Period”). In order to receive their Prize, the winner will also need to provide Huel with any further information requested by Huel, in accordance with the instructions set out in the Notification within this Claim Period. Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and an alternative winner will be chosen.
The winner will receive a discount code worth £100 redeemable against their next subscription order (the “Prize”, which will be valid for 8 weeks.)
A minimum spend of £60 applies.
If the total order value is less than £100, any remaining discount will be forfeited and cannot be carried over to future orders.
The discount is valid for one-time use only and must be applied in a single transaction.
The winner may be required to provide Huel with proof of identification in order to verify compliance with the eligibility requirements for the Prize Draw.
If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Huel’s sole discretion, be disqualified and an alternate winner will be selected.
Huel reserves the right to amend the rules of the Prize Draw, to withdraw the Prize Draw at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non-compliance with these Terms.
Huel will use your personal details to contact you for administrative purposes relating to this Prize Draw.
If you have elected to be added to Huel’s email database, you will also receive promotional emails with offers, news, products and information. You can unsubscribe at any time.
Huel will keep your personal information safe and will use your personal information in accordance with the privacy policy available on its website (https://uk.huel.com/pages/privacy-policy).
The winner’s surname and geographic location will be made available. The winner will have the right to object to this information being published or to request a reduction in the amount of information being published. Huel may be required to provide this information to the relevant regulatory authorities.
The decision of Huel regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
Any cancellation or changes will be posted on the relevant Prize Draw page at https://uk.huel.com/pages/terms-and-conditions.
With the exception of liability which cannot be excluded by law, Huel is not liable for, and you release Huel from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Prize Draw, failing to win, winning, accepting or using a Prize.
This Prize Draw is run by Huel and any complaint about the Prize Draw should be directed to Huel.
If you require any help or have any enquiries relating to these Terms, please contact Huel at the address above.
These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales
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Our 30-day money back guarantee (the “Guarantee”) applies to all first-time purchases of Huel products purchased through the website (https://uk.huel.com) and shipped to an address within the United Kingdom. The Guarantee is only valid for first-time customers who have not previously placed any orders with Huel, effective from 26.12.25 until further notice.
To qualify for a refund under the Guarantee, customers must contact Huel’s customer service team at uk@help.huel.com within thirty (30) days from the date of delivery of their order. Huel will then provide instructions for returning unwanted Huel products. For the avoidance of doubt, if thirty (30) days have passed from the date of delivery, the Guarantee will no longer apply and no refund or exchange will be offered.
The Guarantee does not apply to bulk purchases. Any order with a total value above £70 will be considered a bulk purchase and will not be eligible for the Guarantee.
Customers must provide the email address associated with their purchase and the order number in order to receive a refund under the Guarantee.
The Guarantee is valid for first-time purchases only, meaning a customer’s first-ever order with Huel, and is restricted to a single use per person, irrespective of the specific product(s) or flavour(s) chosen.
Huel reserves the right to verify emails, phone numbers, addresses, and IP addresses to ensure the Guarantee is being used in accordance with these terms and conditions. Huel reserves the right to refuse any redemption of the Guarantee in the event of misuse, fraud, abuse, or non-compliance with these terms and conditions.
Refunds will be issued using the same payment method as the original purchase. If the payment was made by credit or debit card, the refund will be issued to the same card. If the payment was made via PayPal, the refund will be made to the same PayPal account.
Shipping and handling costs are non-refundable. The Guarantee will not be applied to the cost of shipping the order. Where a refund is granted under the Guarantee, a fixed deduction of £10 will be applied to cover the original cost of shipping the order.
Huel reserves the right to (i) amend the terms of the Guarantee at any time, or (ii) withdraw the Guarantee at any time.
For any items being returned to Huel, the customer is responsible for all shipping costs. Customers should consider using a trackable shipping service or purchasing shipping insurance. Huel does not guarantee that it will receive returned item(s).
Redemption of the Guarantee constitutes the customer's full and unconditional agreement to these terms and conditions and any decision reached by Huel, which is final and binding in all matters related to the Guarantee. Nothing in these terms and conditions affects the customer's statutory rights.
In the event of any issues or disputes relating to the Guarantee, customers should contact Huel's customer service team at uk@help.huel.com.
With the exception of liability which cannot be excluded by law, Huel and any other companies in its corporate group is not liable for, and the customer releases Huel and any other companies in its corporate group from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of the Guarantee.
The Guarantee and these terms and conditions will be governed by and construed in accordance with the laws of England and Wales.
Promoter: Huel Limited, Unit 6 Ickneild Way Industrial Estate, Icknield Way, Hertfordshire, Tring HP23 4RN, United Kingdom ("Huel").
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This promotion (the “Promotion”) is for a 30% discount off Acquisition Bundle purchases (as defined below) made from the UK Huel online store during the Promotional Period only.
An “Acquisition Bundle” is one of the following Huel product bundles: (i) Light & Lean Bundle (1x 10-Black Edition Powder, Vanilla | 5x Ready To Drink Lite | Shaker); (ii) High-Protein Starter Kit (1x 10-Black Edition Powder, Chocolate | 5x Black Edition Ready to Drink | Shaker); (iii) Essential Nutrition Bundle (1x Daily Greens Original | 1x 10-Black Edition Powder, Chocolate); (iv) Breakfast & Lunch Bundle (1x 10-Black Edition Powder, Chocolate | 5x Hot & Savoury Meal Packs: Pasta Bolognese, Chick’n & Mushroom Pasta, Thai Green Curry, Mexican Chilli, Katsu Noodles; (v) Daily Wellness Set (1x Daily Greens Original | 5x Ready To Drink Lite | Bottle).
The Promotion can only be redeemed from 00:01 (GMT) on 26 December 2025 until 23:59 (GMT) on 31 May 2026 (the “Promotional Period”).
The Promotion is open to all customers who are aged 18 years and over.
The Promotion is only available on orders (i) purchased through the Huel UK online store at https://huel.com; and (ii) shipped to an address within the United Kingdom or associated territories.
The Promotion is applicable to one-off Acquisition Bundle purchases and subscription orders placed during the Promotional Period.
The Promotion is redeemable via a discount code that can be applied to an eligible order at checkout. The discount code will be valid during the Promotional Period only.
For subscriptions, the Promotion discount will only be applied to the value of the first delivery of an eligible subscription order purchased during the Promotional Period. For the avoidance of doubt, the customer will be charged the full value for any subsequent deliveries of a subscription order placed within the Promotional Period.
The Promotion discount code can be applied to each of the Acquisition Bundles once. For the avoidance of doubt, if a customer purchases any Acquisition Bundles outside of this limit, the discount will not apply to the entire order.
Huel reserves the right to cancel the orders of any customers who, in Huel’s sole discretion, redeem or apply the Promotion in violation of these terms and conditions.
The Promotion cannot be used in conjunction with any other voucher, promotion, offer or discount and cannot be exchanged for cash.
The Promotion discount will not be applied to the cost of shipping the order. The discount may reduce the value of an order below which the threshold for free shipping applies, in which case the customer will be required to pay for the cost of shipping.
In the event of a return, customers will not be refunded the discounted proportion of the order.
Huel reserves the right to (i) amend the rules or terms of the Promotion, including the duration of the Promotional Period, at any time, (ii) withdraw the Promotion at any time if circumstances beyond its control make this unavoidable, or (iii) refuse redemption of the Promotion in the event of non-compliance with these terms and conditions.
Redemption of the Promotion constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Huel, which is final and binding in all matters related to the Promotion.
With the exception of liability which cannot be excluded by law, Huel and any other companies in its corporate group is not liable for, and you release Huel and any other companies in its corporate group from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of the Promotion.
The Promotion and these terms and conditions will be governed by and construed in accordance with the laws of England and Wales.
Promoter: Huel Limited, Unit 6 Ickneild Way Industrial Estate, Icknield Way, Hertfordshire, Tring, HP23 4RN, United Kingdom (“Huel”).
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