FAQs

Popular questions

It could form part of a keto diet. However, a typical keto diet is typically higher in fat and lower in protein than Huel Black Edition.

Product Questions

While Huel is not a weight loss product, it can support healthy weight loss when used as part of a calorie-controlled diet. Our meals and snacks are well balanced, making it easier to meet your body’s needs while managing your calorie intake. Huel also offers convenient portion control, helping you stay on track with your goals without compromising on nutrition.

Order & Delivery Questions

UK Mainland: Free for orders over £45, or £5.99 for orders under £45.

For more delivery details, check out our delivery information.

Diet & Medical Questions

Absolutely! To lose 1lb of fat you need to consume 500 calories less than you need per day, and to gain 1lb of fat you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake whilst making sure you’re not compromising on nutrition. Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get you started.


Nutritional Questions

The bespoke vitamin and mineral blend is included to top up the micronutrients that aren't there in sufficient amounts from the food ingredients within Huel. All vitamin and mineral forms used in the Huel are designed to be readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.

Account Questions

First, make sure you’re on the correct regional Huel website. Scroll to the bottom of the page and look for the flag icon in the bottom-right corner. You can click this to switch to the correct store for your country.

If you’re having issues logging in, it’s possible that you placed an order or started a subscription without creating a full account. In that case, just set up an account using the same email address you used at checkout and your order history will appear.

If you’ve logged in but can’t see your subscription, check whether you used a different email address at checkout, especially if you paid using PayPal or Apple Pay. Try logging in with other email addresses or create a new account using the one tied to your order.

Still stuck? Reach out to our Customer Experience Team, we’re always happy to help.

Subscription Questions

Managing your subscription is easy! Simply log in to your account to update details, skip a delivery, or cancel your plan. For more help, check out our Huel Subscription Guide.

Any more questions we haven’t already answered?

Check out our in-depth help centre where you can search hundreds of topics and helpful tips!

Open Help Centre

Want to talk about it?

There are several ways to contact us. Use our online contact form here, call us on +44 808 160 7335 or post a message on our forum.

Our UK office hours are 9am to 5pm (Mon-Fri).